My last bad Comcast experience actually led to a Better Business Bureau complaint, and a complaint to corporate headquarters. They sent me a card with a red rose on the front that said "sorry." Nice touch, Comcast.
When we first purchased our high definition TV, we needed a high definition box, and we also decided to get DVR service. I was stood up for three appointments. Come to find out, the hold up was that the box I needed wasn't in stock. How hard is it to tell someone that up front? Apparently pretty hard if you're Comcast.
So this time I've learned my lesson. I'm a satellite girl for good now.
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